FREQUENTLY ASKED QUESTIONS
Do you have any question? Find answer here
Can you help me book both local and international flights?
Yes, we handle flight bookings for domestic and international travel, and we’ll help you find the best schedules and rates.
Do you offer visa support services?
We don’t issue visas, but we’ll help guide you through the process, explain requirements, and provide any supporting documents you may need from our side.
What destinations do you offer for tours?
We organize trips across Ethiopia (like Lalibela, Omo Valley, and Danakil) and international tours to places like Dubai, Kenya, Zanzibar, Seychelles and more.
Can you create a customized travel package for me or my group?
Definitely! We specialize in tailored travel experiences for individuals, families, companies, and NGOs — just tell us where you want to go and what you need.
What documents do I need to clear my cargo through customs?
You typically need a Commercial invoice, Packing List, Bill of Lading or Airway Bill, Certificate of Origin, bank permits, insurance documents and any relevant permits or exemption letters. We’ll guide you based on the type of cargo you’re shipping.
Do you provide customs clearance services at Djibouti Port or the Ethiopian Dry Port?
Yes! We handle customs processes at Djibouti, and all dry ports in Ethiopia for both unimodal and multimodal shipments.
Can you help me apply for cargo insurance?
Absolutely. We don’t issue the insurance ourselves, but we’ll connect you with trusted providers and help with the paperwork.
What if my documents aren’t complete or don’t meet customs standards?
Don’t worry — our team reviews every document and guides you on what’s missing or needs adjustment to meet Ethiopian Customs requirements.
